Communication Skills - Tips to improve

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People make judgments about you just by listening to your voice. It isn't only the words 

you use, but how you say them can make a difference. 

When people see you (face-to-face communication), the impact of your voice is approximately

38% of the overall impression you make—the "picture." Over the phone, it jumps 

to 85%—since there are no visual cues. 

There are certain things you can do to have a more pleasing voice:

• Have an appropriate expression 

Sound enthusiastic, or, when appropriate, alter your tone to fit the conversation 

(sounding sympathetic when talking about sad news, etc.) 

• Speak at the right temp 

Speak slowly enough that people understand you easily, yet not so slowly that you 

are taking too long to complete a thought.  

• Pause 

By pausing, you give people enough time to take in what you are saying. When 

you finish a thought, think of adding a period (.) by counting to three in your mind. 

If it would be a colon (:) , count to two, and if it is a comma (,) , count to one.  In 

other words, don't run your words together.

• Eliminate fillers 

Avoid "uh," "um," "OK," and "you know."

• Speak loud enough to be easily heard 

Speaking in a whisper is non-assertive and annoying. If people ask you to speak up 

Or to repeat yourself, this is a clue that you need help in this area.

• Speak soft enough to avoid shouting and screaming. 

Contact: 00 91 9790104017

WhatsApp: 00 91 9790104017

Skillhelpcentre.blogspot.com 



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